Terms of purchase

We reserve the right for any printing errors. All image information should be considered illustrations and cannot guarantee an exact representation of the item’s appearance and characteristics. Prices include VAT at 25%.

Deliveries – Delivery Time

Any shipping costs are added during checkout. Normally, goods are delivered within 1-2 days (excluding Saturday, Sunday, and public holidays). Typically, our deliveries are made as parcels via Postnord. We do not take responsibility for Postnord’s delivery times and/or handling.

Payment Options

With Svea Checkout, you choose when and how you want to pay. After a purchase via Svea Checkout, you can easily log in to My Pages to view your current invoices, change due dates, change payment methods, view history, communicate with Svea, etc.

You can read more about Svea Bank AB (publ) on their website here: https://www.svea.com/se/sv/privat/

If you need to contact Svea Bank AB (publ), you can reach them directly at 08 – 51 49 31 13 or email them at swp@svea.com

Full terms and conditions regarding Svea Checkout and their payment methods can be found here: https://cdn.svea.com/webpay/sv-SE/SE_Checkout_villkor.pdf

Payment Terms

For larger orders, customary credit checks are conducted. This also applies to all orders on invoice, installment payment, or account. In cases where payment is not made immediately upon ordering, payment terms of 14 days net apply. Invoicing is done through Svea Checkout (Svea Bank AB).

Fees

We present prices including VAT. No other taxes or fees (except shipping) are added to the order unless otherwise specified.

Refunds

Any refunds are made to your bank account, personal account, or bank giro account. The refund is made within 10 working days from when we receive and approve your return.

Right of Withdrawal and 14-Day Open Purchase

According to the Distance and Home Sales Act, you as a customer have the right to withdraw your purchase within 14 days after receiving the item and without any specific reason. This assumes that the product and its packaging are in unchanged condition, i.e., unused and unopened, not destroyed or damaged. You, as the customer, are responsible for the return shipping costs when invoking the Right of Withdrawal and open purchase. Upon return, the receipt or a copy of it must accompany the item. Contact with us must have occurred before the return. We reserve the right, in cases where the return is not complete, to charge the cost price for the missing parts. We reserve the right, in cases where the return is incorrect, i.e., the receipt is missing or contact has not been made, to refrain from refunding the value of the item. We will not collect packages on cash-on-delivery basis.

Complaints

According to the Consumer Sales Act, you as a customer have the right to make a complaint within 3 years after receiving the item. We apply the complaint right according to the Consumer Sales Act. NOTE! You must keep the receipt to utilize the right to complain, and the product must be in its unopened packaging. If the item is damaged or incorrectly delivered (unopened packaging) upon arrival, we undertake to rectify the error free of charge. NOTE! It is important that you make a correct notification. Visible defect: Reported immediately upon receipt of the item. Hidden defect: Reported to us within 7 days of receiving the item. A product that we have confirmed to be incorrectly delivered or damaged will be replaced. In a valid return case, we pay the return shipping. However, if you have ordered more items than the one you returned, we do not refund the entire shipping cost. No compensation for either the item or return costs will be provided for incorrectly returned items, nor will the customer receive the item back without paying new shipping costs. In case of dispute, ARN’s recommendations apply.

Privacy and Security of Personal Data

When you place your order with us, you provide your personal information such as name, address, and telephone number. In connection with your registration and order, you agree that we store and use your information in our business to fulfill our obligations to you. We also document all communication we have with you via email to provide the service you expect from us. We will not disclose your personal information to third parties. According to the Personal Data Act, you have the right to access the information we have registered about you. If it is incorrect, incomplete, or irrelevant, you can request that the information be corrected or deleted. Please contact us in that case.

Delivery Delay

If a delivery delay occurs, we will notify you by email. As a customer, you always have the right to cancel the purchase in case of delivery delays. We will do everything in our power to fulfill your order. There may be circumstances that make it impossible to fulfill the order. We reserve the right to disclaim any compensation to the customer regarding delivery delays.

Return Address

Fågelviksvägen 9E, 7tr, 145 53 Norsborg

Company Address

Fågelviksvägen 9E, 7tr 145 53 Norsborg

Organization Number: 559402-8549